FAQ
1. What size should I order?
We recommend checking our Size Guide to find the perfect fit for you. If you’re between sizes, we suggest going up to the larger size for more comfort, especially with high heels. If you have specific questions about sizing, feel free to contact our customer service team for personalized advice.
2. How do I know if my order has shipped?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package.
3. Can I change or cancel my order after placing it?
Once your order is confirmed, we process it quickly to ensure timely delivery.
4. Do you offer free shipping?
We offer free standard shipping on domestic orders over $100. For international orders or expedited shipping, additional charges may apply.
5. How long will it take to receive my order?
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Domestic Orders: Standard shipping typically takes 5-14 business days, while expedited shipping takes 1-3 business days.
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International Orders: Delivery times vary by location, typically taking 5-15 business days.
6. How can I return or exchange an item?
You can return or exchange any unworn, undamaged items within 30 days of receiving your order. For more information, please refer to our Return & Exchange Policy. You will need a Return Authorization (RA) number, which our customer service team can provide.
7. What if my shoes are damaged or defective?
If your shoes arrive damaged or defective, please contact us immediately at support@sammitop.com. We will provide a prepaid return label for the damaged item and either replace it or issue a full refund.
8. Can I exchange an item for a different color or size?
Yes! You can exchange items for a different size or color, subject to availability. Please refer to our Return & Exchange Policy for more details on how to initiate an exchange.
9. How do I contact customer support?
You can reach our customer service team by emailing support@sammitop.com. We’re here to help with any questions or issues you may have.
10. Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping charges will apply, and delivery times may vary by location. Please note that customers are responsible for any customs duties or taxes that may be applied.
11. What payment methods do you accept?
We accept payments via credit cards, PayPal, and other secure payment methods available at checkout.
12. How can I stay updated on new releases and promotions?
Sign up for our newsletter to receive the latest updates on new products, special promotions, and exclusive offers. You can also follow us on our social media channels for updates.
Still Have Questions?
If you can't find the answer to your question here, please don't hesitate to contact us. We're happy to assist you!