Customer Service Policy

At Sammitop, we are dedicated to providing excellent customer service and ensuring that your shopping experience is seamless. Below are the details of our customer service policies:

1. Contact Information

If you have any questions, concerns, or feedback, please reach out to us via:

Email: support@sammitop.com

2. Response Time

Our customer service team aims to respond to all inquiries 9:00-18:00 during business hours (Monday to Friday).

3. Order Issues

If you encounter any issues with your order (missing items, damaged goods, incorrect sizes), please contact us within 7 days of receiving your order. We will assist you with resolving the issue as quickly as possible.

4. Returns & Exchanges

For information regarding our return and exchange policies, please refer to our Return & Exchange Policy section on the website.

5. Product Information

If you need additional information about any of our products (sizes, materials, care instructions, etc.), feel free to contact us. We are happy to assist!

6. Customer Feedback

We welcome your feedback! If you have suggestions or comments to improve our services, please let us know. We value your opinion and are always striving to enhance your shopping experience with us.